Returns + Exchanges

 

Returns

If you feel the order is not right for you, you can return to us for refund within 14 days of the merchandise’s delivery date by following the steps below:

1. Make sure the merchandise you return is in its original condition, tags and packaging included. Items cannot be washed or altered.

2. E-mail axoxyxoxs@gmail.com within 7days from the delivery date.

3. Fill out the Return Form included in your order. If you have lost the form, please contact us anonymous.mo@hotmail.com

4. Ship your parcel back enclosing the return form with your selected shipping service at your own cost to the following address:

AXOXYXOXS
UNIT 20, 1/F MACAU DESIGN CENTER,
TRAVESSA DA FABRICA NO.5
MACAU S.A.R, CHINA

We reserve the right to refuse returns that are shipped after the 14-day grace period or items that are not in the same condition you received them in.

Refunds will be issued in HK dollar as the original purchase. Return and exchange shipment fee will be born by us in case of wrong size/item we delivered by our own fault. Differences in the amount refunded due to exchange rate fluctuations will not be reimbursed.

We are sorry that we don’t have return service for sales/discounted products.